Privacy Policy

1. Scope

This Privacy Policy explains how Solo Tandem Bicycle, Inc. ("Imagery," "we," "us," or "our") collects, uses, discloses, and retains personal information when you use the Imagery website located at imagery.promptperfect.xyz, along with our applications, APIs, and related services (collectively, the "Service").

This Privacy Policy does not apply to third-party services that we do not control, including third-party authentication providers, payment processors, analytics providers, advertising partners, or AI providers, except as described here.

2. Customer Content

For this Privacy Policy, "Customer Content" means prompts, answers, edit instructions, uploaded reference images or files, generated images, saved library assets, and support-submitted content you provide through the Service.

We use Customer Content only for:

providing and operating the Service;
generating and editing images;
storing and delivering saved library assets;
responding to support requests;
maintaining security and preventing abuse, fraud, and misuse;
investigating complaints, takedown requests, or legal claims; and
complying with law.

We do not use Customer Content to train our own general-purpose AI models or for advertising purposes.

3. Personal Information We Collect

Depending on how you use the Service, we may collect the following categories of personal information:

3.1 Account and Contact Information

name, display name, username, or account identifier;
email address;
authentication provider and account status; and
information needed to administer your account.

3.2 Authentication Information

login and account session information;
Google sign-in or email magic-link authentication details;
device and browser information associated with authentication events; and
tokens or identifiers needed to maintain your signed-in session.

3.3 Customer Content

prompts, answers, and edit instructions;
uploaded reference images and files;
generated images and saved library assets;
support messages and attachments; and
workflow context, including inferred goals, question history, and related metadata.

3.4 Billing and Transaction Information

credit purchases, balances, and usage history;
billing and checkout session metadata;
payment status, fraud, dispute, or chargeback information; and
limited transaction information provided by our payment processors.

We do not store full payment card numbers from Stripe's hosted or embedded payment flow.

3.5 Device, Log, and Usage Information

IP address;
browser type, device type, operating system, and similar technical information;
pages viewed, features used, clicks, timestamps, and referring URLs;
log files, crash reports, diagnostics, and performance data; and
security events and abuse-prevention signals.

3.6 Analytics and Advertising Information

When enabled, we and our analytics or advertising partners may collect information through cookies, pixels, SDKs, and similar technologies, including:

identifiers such as cookie IDs, device IDs, advertising IDs, and IP address;
browser and device information;
site and app activity, events, page views, and conversion data;
rough geolocation derived from IP address;
information about ads you viewed, clicked, or converted from; and
information used for analytics, attribution, measurement, and targeted advertising.

This may include tools such as Google Analytics and social advertising or measurement pixels.

3.7 Support, Moderation, and Compliance Information

customer support requests and related communications;
records of complaints, takedown notices, abuse reports, and investigations; and
information reasonably necessary to enforce our Terms, protect the Service, or comply with legal obligations.

3.8 Information We Infer or Derive

We may derive or infer information from the data above, such as:

workflow preferences and usage patterns;
service quality, troubleshooting, and fraud signals;
conversion and attribution metrics; and
product performance and reliability metrics.

4. Sources of Personal Information

We collect personal information:

directly from you;
automatically from your devices and browsers when you use the Service;
from authentication providers such as Google or Firebase;
from payment processors such as Stripe;
from analytics and advertising partners; and
from service providers, rights holders, law enforcement, or others when needed for support, security, fraud prevention, or legal compliance.

5. How We Use Personal Information

We may use personal information for the following purposes:

to provide, operate, and maintain the Service;
to authenticate users and manage accounts;
to process prompts, uploads, edits, generations, and saved library assets;
to provide customer support and resolve issues;
to process purchases, credits, refunds, fraud checks, and chargebacks;
to detect, investigate, and prevent fraud, abuse, misuse, policy violations, and security incidents;
to monitor, debug, repair, and improve the reliability, safety, and performance of the Service;
to understand usage, evaluate features, and improve the product using analytics, operational data, and aggregated or deidentified data;
to measure advertising performance, attribution, and marketing effectiveness;
to personalize non-content aspects of the Service, such as remembering settings or preferences;
to comply with law, respond to legal process, and protect rights, safety, and property; and
to carry out corporate transactions and related diligence.

We do not use Customer Content for advertising purposes. If we use analytics or similar data to improve the Service, we seek to do so without reusing Customer Content beyond the purposes described in Section 2.

6. Cookies, Pixels, Analytics, and Similar Technologies

We and our partners may use cookies, local storage, pixels, SDKs, and similar technologies to:

keep you signed in and remember settings;
understand how the Service is used;
measure traffic, engagement, and conversions;
detect and prevent fraud or abuse; and
support advertising, retargeting, and campaign measurement.

Depending on your jurisdiction, some of these technologies may require notice, consent, or an opt-out mechanism before use. Where required by law, we will provide any applicable cookie banner, consent manager, or privacy choice mechanism.

7. Advertising and Analytics Partners

We may disclose certain personal information to analytics and advertising partners, such as Google Analytics and social advertising or measurement providers, for analytics, attribution, audience measurement, and targeted or cross-context behavioral advertising.

The categories of information we may disclose for those purposes can include:

identifiers, such as cookie IDs, device IDs, IP address, and hashed identifiers;
internet or other electronic network activity information;
browser and device information;
rough geolocation derived from IP address; and
commercial or conversion information, such as whether a subscription or credit purchase event occurred.

We do not disclose Customer Content, such as prompts, uploaded reference images, edit instructions, or generated images, to advertising partners for their advertising purposes.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

8.1 Service Providers and Contractors

We may disclose personal information to vendors and processors that help us operate the Service, such as:

cloud hosting, storage, database, and infrastructure providers;
authentication and identity providers;
payment processors;
AI and content-processing providers;
customer support, security, and anti-fraud vendors;
analytics and measurement providers; and
advertising, attribution, and marketing partners.

8.2 AI Providers

We use third-party AI providers, including OpenAI, to help generate follow-up questions, optimize prompts, and generate or edit images. This may require us to send prompts, follow-up answers, edit instructions, uploaded reference images, and related metadata to those providers so they can process requests on our behalf.

We configure AI provider services in a way intended to support service delivery and security rather than general model training. For example, OpenAI's API and business documentation states that API customer content is not used to train OpenAI models by default. However, AI providers may still retain limited content and metadata for security, abuse monitoring, safety review, CSAM detection, legal compliance, or operational reasons under their own terms and policies.

8.3 Payment Processors

Payments are processed by third-party payment processors, including Stripe. We may receive limited payment and transaction metadata from them, but not full payment card numbers from their hosted or embedded checkout flow.

8.4 Advertising and Analytics Partners

We may disclose certain identifiers, device/browser information, activity data, and conversion information to analytics and advertising partners for analytics, attribution, and targeted advertising.

8.5 Legal, Safety, and Enforcement Recipients

We may disclose personal information when we believe doing so is reasonably necessary to:

comply with law, regulation, court order, subpoena, or legal process;
enforce our Terms or other policies;
investigate fraud, abuse, or security incidents;
protect the rights, safety, or property of Imagery, our users, or others; or
respond to IP, privacy, safety, or other legal complaints.

8.6 Business Transfers

We may disclose or transfer personal information as part of an actual or proposed merger, acquisition, financing, bankruptcy, reorganization, sale of assets, or other corporate transaction. Any successor may use the personal information consistent with this Privacy Policy and any additional notices or choices required by law.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain security, resolve disputes, enforce our agreements, and comply with law.

Retention periods vary by category:

Reference uploads: uploaded reference images and similar temporary upload assets are generally retained for about 1 day before deletion, unless longer retention is reasonably necessary for support, security, abuse prevention, or legal compliance.
Planner and debug session data: short-lived session and workflow debug data is generally retained for a short period, typically about 2 hours, unless longer retention is reasonably necessary for support, security, abuse prevention, or legal compliance.
Saved library assets: generated images and saved library assets are retained until you delete them or delete your account, subject to limited backup retention and legal obligations.
Account data: we generally retain account and profile information while your account remains active and for a reasonable period afterward for security, support, fraud prevention, and legal compliance.
Billing and transaction records: we retain billing, credit, fraud, and transaction records for as long as reasonably necessary for accounting, dispute resolution, tax, fraud prevention, and legal compliance.
Support and enforcement records: we retain support, abuse, takedown, and enforcement records for as long as reasonably necessary to resolve the issue, enforce our rights, and comply with law.

Deletion from live systems may not immediately remove data from backups or archival systems, but we will handle retained backup copies in accordance with our retention and security practices.

10. Your Choices and Rights

10.1 Account and Content Controls

You may be able to access, update, or delete certain account information and library content through your account.

10.2 Marketing Communications

If we send marketing emails, you can opt out by using the unsubscribe link in those emails or contacting us at heyo@promptperfect.xyz.

10.3 Cookies and Advertising Choices

You can manage certain cookies through your browser settings. If we use analytics or advertising technologies that require a dedicated opt-out, we will provide a mechanism such as a cookie banner, consent manager, or "Your Privacy Choices" link on imagery.promptperfect.xyz, or you may contact us at heyo@promptperfect.xyz.

10.4 U.S. State Privacy Rights

Depending on where you live, you may have rights to:

know or access personal information we collect about you;
correct inaccurate personal information;
delete personal information;
receive a portable copy of certain personal information;
opt out of the sale or sharing of personal information;
opt out of targeted advertising; and
appeal a denial of certain privacy requests.

To exercise a privacy request, contact us at heyo@promptperfect.xyz. We may need to verify your identity before processing the request. We will not discriminate against you for exercising privacy rights protected by law.

11. Additional California and U.S. State Disclosures

This section is intended to support state privacy-law disclosures, including California.

11.1 Categories Collected in the Past 12 Months

In the preceding 12 months, we may have collected the following categories of personal information:

identifiers;
commercial information;
internet or other electronic network activity information;
visual or electronic information, including uploaded and generated images;
inferences drawn from personal information;
rough geolocation derived from IP address; and
sensitive personal information to the extent you choose to include it in Customer Content, support communications, or other submissions, or to the extent processed by our authentication or payment partners on our behalf.

11.2 Sources

We collect personal information from:

you;
your devices and browser;
authentication providers;
payment processors;
analytics and advertising partners; and
service providers and other third parties as described in this Privacy Policy.

11.3 Purposes

We collect, use, disclose, sell, share, or otherwise process personal information for the business or commercial purposes described in Section 5.

11.4 Categories Disclosed for a Business Purpose

In the preceding 12 months, we may have disclosed the following categories to service providers, contractors, or other recipients for business purposes:

identifiers;
commercial information;
internet or other electronic network activity information;
visual or electronic information;
inferences; and
rough geolocation derived from IP address.

We do not sell Customer Content for money.

However, because we use or plan to use advertising pixels, social ad measurement, analytics, and similar technologies, we may disclose certain identifiers, internet or electronic network activity information, device/browser information, rough geolocation derived from IP address, and conversion information to advertising or analytics partners in ways that may be considered:

a "sale" of personal information;
"sharing" for cross-context behavioral advertising; and/or
"targeted advertising"

under certain state privacy laws.

Where required by law, we will provide any applicable consent or opt-out mechanism for these disclosures or uses.

11.6 Sensitive Personal Information

We do not use sensitive personal information to infer characteristics about you for advertising. We may process sensitive personal information only as reasonably necessary to provide the Service, authenticate accounts, process payments, provide support, maintain security, prevent fraud, or comply with law.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

13. International Processing

If you use the Service outside the United States, you understand that your personal information may be processed and stored in the United States and other countries where we or our service providers operate.

14. Children

The Service is not intended for anyone under 18, and we do not knowingly permit users under 18 to use the Service. If you believe a person under 18 has provided us personal information, contact us at heyo@promptperfect.xyz.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law or by posting the updated Privacy Policy with a new "Last Updated" date.

16. Contact

If you have questions or requests regarding this Privacy Policy, contact:

Solo Tandem Bicycle, Inc.
Delaware C Corporation
Attn: Erich Hellstrom
1925 Grand Ave
Ste 129 PMB 88237
Billings, MT 59102 US
heyo@promptperfect.xyz
(864) 642-5907
imagery.promptperfect.xyz